WenMerch aims to get your purchases to you as quickly and smoothly as possible. At checkout, you’ll see an estimated delivery time and fee for shipping, calculated dynamically based on your location.
Fast and reliable delivery is our priority, and we partner with a range of trusted carriers to ensure your purchases arrive safely at your doorstep. We understand that transparency is essential when it comes to delivery, which is why we calculate the delivery fee and time at checkout before finalising.
Delivery fee is calculated based on product dimensions, weight, and destination. The calculated fee is always the best available at the time of purchase.
Delivery time is calculated at checkout based on shipping method, destination, and carriers’ delivery schedules. As with delivery fees, the time to receive your item is optimised so you get your purchases as soon as possible, and avoid any unnecessary delays.
Thank you again for choosing WenMerch! We look forward to delivering your merch quickly and securely. If you have any other questions about delivery or payment, Contact Us today.
Payment
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):
- Credit card (Visa, Mastercard, American Express)
- Google Pay
To make a purchase from our Merch catalog, simply open a product page, choose your options (size, quantity, etc.) and click Add To Cart.
When you’re done shopping, proceed to your Cart, choose your shipping method, and click Proceed to Checkout. Make sure your location is correct for an accurate shipping estimate. If the location is wrong, click Change Address to set your correct location.
Make a secure online payment using your credit card (Visa, Mastercard, American Express) or Google Pay account. Once you have successfully placed your order, you will receive an automatic email confirmation.
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
Shipping
We ship worldwide, so wherever you are around the globe you can get some awesome merch.
We understand the importance of prompt order fulfillment, which is why we strive to ship your purchases within 48 hours of receiving your order. Our efficient fulfillment process ensures that your items are prepared and packaged with care, ready to be dispatched.
To keep you informed every step of the way, we will send you an email notification once your order has been dispatched. This update email will include all the relevant details regarding the shipped item(s). You can expect to receive this email shortly after your order has been handed over to our trusted shipping partner.
Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched. If you still haven’t received tracking information after this period, Contact our support team for your order details.