Refunds and Returns

Overview

We’re committed to providing you quality merch and maintaining a high level of excellence with every sale. If in the unlikely event that you are not completely satisfied with your purchase, please see the below requirements for arranging a return or refund.

If you notice an issue with your merch, your order, or anything on our website, please contact us.

Wenmerge has partnered with MerchSprint and their Terms and Conditions apply to all transactions.

What can be returned

Faulty, damaged or items with faulty print may be returned for a replacement or refund.
Returns are accepted only if within 14 days of purchase receipt.
Returned items must be in their original condition and packaging.
All returns must comply with the company’s Terms & Conditions.
Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.

What cannot be returned

Refunds or exchanges are not provided for a change of mind, shipping delays, or supplier stock delays.
Incorrect garment size selections are not eligible for returns or exchanges.
Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer’s address.

Shipping charges for products returned

The individual returning the product is responsible for covering all shipping fees associated with the return. Kindly be informed that we do not provide reimbursement for shipping charges. In case you request a refund, the initial payment method will be used to refund you the purchase price, excluding any delivery fees.

To return your item

Email Create Apparel requesting a RMA (Return Merchandise Authorization) and provide the following information;

Your name
Order number
Date of purchase
What garment/s you would like to return
A short description of the manufacturing and/or print error
Photograph of garment

Once we receive your email, our team will review your RMA request and contact you to discuss what options are available.

Please note:
* All garment/s must be returned to Create Apparel in order to receive a replacement or refund.
* It is the customer’s responsibility to return garment/s within two (2) weeks of Create Apparel issuing / approving the RMA request.
* Create Apparel will require up to 5 working days to process your claim.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance to be notified should your return go to the wrong address.

Refunds

Once your return is received and inspected, you will receive an email to notify you that your return has been received. You’ll also be notified as to the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on your financial institution the time to apply a refund can vary, but is usually within a few days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.